We are so confident that you will love the products that we handcraft, we offer a 100% satisfaction guarantee on them. If you are not satisfied with your product, you can receive a full refund (not including shipping). You must return the item within 10 days of delivery, in its original condition and original box and wrapping. Please include the packing slip and explain reason for return. Items must be sent via certified mail or delivery confirmation so you have proof of the return.